Assignment One
Question 2
1. Which departments within the company are integrated within the Order-to-Delivery process ?
2. Which steps are included in the Order-to-Delivery process ?
3. What factors would you consider when deciding whether ERP is suitable or not for a small business ?
Answer :
- The Customer Services Department, Sales Department, Warehouse / Logistics Department and Accounts Department.
- When the sales department received the order from the customer, they can use SAP system check the real time inventory data. The order can be made by simple step in the system and send to warehouse department in same time. After the warehouse department received the order from the system, they can access the details of the order and also with the delivery address. They can use the "Pick and Pack Manager" from the system. After that they can print out the delivery note and packing slip for the shipment from the system. When the shipment is pack up the carrier, they can update the order status in the system, that can be easier for the client to trace about the delivery status.
- The capital, size and nature of company is also be the consideration of the company. If the company is don't have the warehouse and their business nature is don't have goods to sold, that's mean they don't need to have the SAP system.
You're right, the nature of the business processes would be considered when deciding whether to use ERP or not. By the way, there are also ERP versions for different industries, not just retail or trading. There's ERP for telecommunications companies, professional services, insurance, healthcare (Reference: http://www.sap.com/industries/index.epx). This acknowledges that business processes and needs are different for each industry. There are also ERP versions depending on the size of the business (SAP Business One is the ERP version for SMEs http://www.sap.com/smallbusiness/index.epx).
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